Quote:
Originally Posted by Disneychix
Batman,
Happy you had a great experience with The Villages Hometown Property Management. I like to hear positive things about small business owners because if we drive them out we will not have many choices. The big box stores and national real estate co. and big banks etc. who have put the little guy out of business who was doing his best to try to make a living. We hear way too many negative statements and people take positive experiences for granted...koodos to you and welcome to The Villages with your positive attitude and great wishes on your new home.
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I could not agree with you more! The # 1 reason small businesses succeed over big businesses, is great customer service! I love to hear great things about businesses that have treated people fairly and honestly and have achieved a measure of success because of it.
Of course, there are big businesses who have good customer service and treat people fairly also. I like to hear about these , too.
Sounds like VHPM has about a 50% rate of good customer service, and 50% rate of poor customer service, and unfortunately that is not good enough to compete with anyone. No one wants to land in the wrong 50%!!