Even though I was told differently by many different representatives at Century Link, only one unit is a DVR and the other boxes are just receivers. You can only pause live TV on the master, the slave units can't. If someone watches and then deletes a recording, it's gone for everyone else. HD channels and recording in HD is very limited.
Nobody at Century Link would give me: what I was getting, for what price and for how long, in writing. I was told anything, even out and out lies and misconceptions to get me to sign up. If you have questions, Customer Support will promise you anything just to get you off of the phone, just hoping that you will give up and just go away. After a lengthy wait on hold, I was told "hang on" and then I heard the infamous dial tone. In the end, I had everything removed after the install was completed when I was told that the features that I was promised wasn't even possible; and so began the second half of the nightmare!!!
My recommendation: Record every conversation and get the first and last names of everyone you speak with. Do your research and ask a lot of questions but be skeptical of the answers and pin them done on every detail. Promises of vouchers, reimbursements or credits can take many many months to be processed, so asked exactly when you will receive them. Then you will be responsible for follow up to be sure that you get them. Don't assume that they will automatically appear as a credit on a bill or as a check in the mail.
The sales pitches and promises are inconsistent, so beware.
GOOD LUCK with these guys!!
Last edited by simrek; 08-15-2012 at 07:46 PM.
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