I go to Bonifay quite often. Service and food has been improving since they opened, but a couple of nights ago the waitress "forgot" us several times for long lengths of time, so I had to find her. Too bad had first-time guests with me for a bad first impression. It was late, it took over 40 minutes to get a salad and burgers and we had to send back the limp fries, but they cheerfully recooked fresh crispy ones for us.
Last week a waiter "took" our table after seeing we had been sitting unattended for quite a while at lunch. Then I saw the two of them having a quible over by the kitchen door but in plain sight, and within earshot of us. But our waiter performed well in spite of being sniped at by his colleague.
Hope management tunes in here to see they might need some customer service training.
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