I have had them do work under warranty 2 times. Had a leak in the washing machine we purchased at Lowe's they came and made it operable and returned 2 days later with the part and finalized the fix. Next the dryer heating element went bad after 3 years. MD came and the part was on the guys truck. He said the element was a part that fit in all the dryers manufactured by Samsung. Guy said to have my exaust cleaned to make the element last longer. They fixed both problems and were on time. I think they did a quality job. Lowes was having a sale on extended warranties at the time I purchased the Washer & Dryer. I dont usually get the extended warranty but I got a full 5 years for both W & D for $130. I am glad I did.
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