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Originally Posted by goingtothevillages
Hi folks - I used to recommend Direct TV but WARNING - my service goes out 3-4 times a day. I called and for them to fix THEIR problem, they want to charge me $49.95 for a service call. Stay with cable. I made a BIG mistake and now need to get my attorney to get me out of their contract.
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IMHO...You either have a dish problem or the cables going into the house are defective, or is the dish placed in an area that something is blocking it, like trees etc. Don't let anyone tell you its because of the stormy weather or heavy clouds. In Virginia we get weather just as bad as Fla and the techs up there will tell you it may blink for a minute but should come back on and it does. I've had it for nine years in Virginia and had the dish replaced twice. When I got Direct TV down in Fla we were losing it off & on and I got one story after another why it was happening and they always said it was weather related.Finally demanded to have someone sent out who knew what they were doing. Three came out, replaced the dish and that was four years ago. No problems, rarely goes out for a minute. What usually happens is the pictures pixels semi collapse and then straighten out. Thats when you lose part of the signal. If the pixels are 'crumbling" for sure its the dish.
There is no way any satellite company could compete with cable if people were losing the signal as much as you guys are.
Also did they run you through the signal strength test. You can do it on your own by hitting "Menu" then "Parental Favs & Setup" then "System Set Up" at that point you will see "Satellite." Click on it and go to View Signal Strength" Should be all 90's to 100 except the 4th row will be anywhere from 60to 80's
Do Tuner 1 & 2 test. At least that will tell you if it's aligned correctly.
You should get the 5.99 a month protection plan. You won't have to pay anything. So sorry your having problems but I really feel it's because of ill advised employees of Direct TV.