Quote:
Originally Posted by eweissenbach
I have had direct tv for 12 years and I am a big fan. Mine goes out maybe once a month or so during storms, usually for a brief period of time. My guess is that your dish has moved slightly so that it is not aimed correctly anymore. I would put some pressure on DTV to send a rep out and re-direct your dish. The threat of cancellation has gotten me better service or prices a few times. You also may be able to call a troubleshooter at 800 direct tv and they may be able to guide you through a solution. Good luck!
|
I've had Direct TV for 3 1/2 years. I do have the $5.00 a month protection. Haven't had to use it one time. I do agree the installers could have done a better job hiding cables, but once we were hooked up we hardly ever lose reception if so maybe for 5 minutes then it is back on. I will say this week has been a little different. I troubleshooted on the phone with the tech at 1800 number and it looks like our dish has shifted slightly causing a little pixilation at times. They are coming out this morning to fix it. I got an appointment in one day. They said if it is an equipment problem they will replace the equipment all included in the protection package. I do agree that we should not have to pay extra for the protection package, but it reminds me of when I had a home phone with AT&T and they had a similar set up and it was also $5.00 a month if they had to come inside the house. I wish you good luck in getting this problem fixed as I know how frustrating it can be to lose your TV. I would be lost without mine. I just like knowing it is there in case I get bored.