Quote:
Originally Posted by goingtothevillages
WOW - great suggestions - appreciate it. I've only had Direct TV for 4-5 months - no trees, etc. nearby and the house is new - so I agree, it has to be equipment and/or installation, etc. I should have known from the beginning - when initially installed they ran a cable through my office with a splitter on it - fully exposed in the middle of a wall. I asked if he could use a longer cable so that the splitter would be behind furniture or something to hide it and basically he said no, he didn't have any other lengths of cable.
Guess I've learned my lesson the hard way!
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Sounds to me like you had a bad install person. The make their own cables from rolls of coax, so it can be any length. I would call Direct TV ask for the cancellation department demand to have someone check the installation, fix your problem or you will consider canceling. I was told by an installer this is the best option to get there attention and resolution to you problem.