Quote:
Originally Posted by Sable99
I'm sorry you are having problems with DirectTV but, I would have 2nd thoughts about changing to Comcast!!
I'm in Michigan and we have Comcast for cable, internet and phone. For the last month, we have lost both our phone and internet several times a day. I had to hit the reset button on the modem atleast 3 or more times a day to get them to work. I think the 4th tech may have finally solved the problem. At least, our service hasn't gone out for a week! We just got our latest bill. Even though we pay an additional charge every month for any wiring issues, they still charged us $60 for the service calls. That charge doesn't include the last two techs that came out!
A couple of days after the techs last left our house, my aunt called. She has the same service with Comcast that we have! Her internet just went out for the 2nd time in a week. When I talked to the tech for her, they told us it was a wireless issue! You got it! It was an additional $39.95 setup fee and I think it was an additional $5.95 monthly fee for wireless support. She said ok, since she wanted her internet! Then they asked her if she wanted her internet to run faster. If so, that monthly support was another additional charge. I will say the wireless tech was in Stuart, Florida and he seemed to know what he was talking about.
So, needless to say, we are really frustrated with Comcast right now!
|
So sorry, that's really taking advantage. It reminds me when I was in Virginia and I needed someone to check my pool's automatic cover and the man charged me a gas trip charge on top of the service call charge. A trip gas charge , it's not like I can bring the cover to him. This is his business, this is what he does, he goes to peoples houses to fix the covers and he has the nerve to charge a trip cost...That's like us asking Publix to reimburse us for shopping at there store... Anyway I politely told him what I thought of his gas trip charge and deducted it from the bill.