[dkrhardy]

We've had Verizon for 10+ yrs and love the coverage they have vs other companies. Go ANYWHERE and make a call.

Having said that, why are you so angry? You signed a contract. They offered you what seems to have been a one time deal and you said no, you wanted to think about it. So, they are just sticking to the deal you had made, what .. 2 yrs ago? Relax, it will be over in a few months and then you can upgrade as you had originally planned to do. Sure don't think the rep should have asked you if you are crazy. If you want to try it again, go for it. I would. Keep trying until they give in, or you get the more friendly rep on the phone again. I presume you were polite and firm, so as long as you do it that way, I betcha you'll win eventually.

Don