[justjim]

Unfortunately, "The Customer is always right" policy almost never exists today with any of the large corporations such as Comcast, Verizion, AT&T, Walmart, GE, GM, Whirlpool or Best Buy to name just a few. For the most part, the customer Reps. just don't give a darn. Why, because they feel the Company doesn't really care about them and will/could downsize them any day. Currently we have a surplus of labor in this country and if corporate policy to reach the bottom line profit is not followed you will be replaced. Personally, if I wanted to continue the battle, I would go back to the local store and start all over again. You will get more satisfaction at the local level (as a general rule) than you will at the Corporate level. I know its very frustrating because we just completed a "round" with Comcast a few weeks ago. There are some "battles" that just aren't worth the time and effort and best to just move on because in a couple of weeks you pretty much forget about it anyway. FORE!