We have Sprint and have been with them for so long I'm not sure when we became customers sometime early 90's I guess. My wife and I just upgraded to smartphones in June of this year. My wife had hers for 2 weeks and dropped it one night and broke the screen, we did not buy the insurance. The next morning we went to the Sprint store and the girl that sold us the phones 2 weeks earlier got the screen fixed for us free of charge and personally delivered the phone to us while we were shopping in another store two hours later. Over the years we have always received outstanding service from Sprint but this was totally unexpected
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