Quote:
Originally Posted by getdul981
Chuck - I don't know if you want to still stay with Verizon or not, but if you do, call their Customer Retention Department. I have had those folks help me before when no one else could or would. It seems they have strings that can be pulled that others can't reach.
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this appears to be the only true customer service given, the retention department. In a similar situation with century link I told them that a $40 jump in my bill, when my 'discounts' ran out, was unacceptable so they immediately ported me over to retention dept where they gave me new 'discounts' and now I pay less than I had before the price bump for even better service.