Quote:
Originally Posted by Villages Kahuna
I will be switching from AT&T to Verizon in a couple weeks when I buy a new iPhone. I knew that their service has to be better than AT&T, and both companies have substantially increased their rate plans for smart phone users. So when I visited the Verizon store on 441 yesterday, it was with some trepidation. I was expecting to have to wait, and then talk to some junior, uninformed salesperson who would send me home largely uninformed.
What a pleasant surprise. I was met at the door by sales person Jessie. I've never dealt with a wireless salesperson so knowledgeable, well informed and able to clearly and crisply answer each of my questions. I don't know whether Jessie is representative of a new level of training, or whether VZ Wireless will stand behind her. But my experience coming back to Verizon from AT&T, at least initially, was very positive.
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This is close to my recent experience at the Verizon store off Rolling Acres as well. I was very pleased with the professionalism of the staff during the sales process as well as the patience of them when I returned several times with what turned out to be "cockpit error" issues. As a former AT&T employee, I must admit that I am very happy with Verizon and only wish that they had the franchise down here for fiber optic to the house for TV, phone and Internet.