This is an update to the 'Verizon Wireless, What a farce' thread a week ago. I placed it here because I wanted to thank all the TOTV people for all the support and ideas. Most of you were Villagers. One Villager sent me the name and address of the CEO of Verizon and now the whole issue is over. I wrote a letter to the CEO and the response was swift and decisive. Verizon will honor the upgrade offer even though it is early. They reviewed the recordings and honored what was offered. My thanks to all of you for the support and to Verizon for making customer loyalty and satisfaction a priority. Kudos to Verizon.:
