Publix must do better
Has anyone besides myself experienced problems with the Publix Pharmacy on Bella Cruz.. Out of the last SEVEN prescriptions we have had serious problems no less than FIVE times with this pharmacy. Just today, I went to this Publix Pharmacy to pick up a prescription that was called in this past Wednesday. The Pharmast on duty said that yes they had received the prescription but somehow it had been cancelled. Cancelled by whom or what I asked, the reply " I don't know why it was cancelled". The crazy part is this prescription was for diabetic lancets (the little needles to get a blood sample) and can be purchased over the counter for additional money. A previous prescription problem was for a 90 day drug supply with three 90 day refills. Someone at this same publix pharmacy without authorization, changed the prescription to read; a 30 day supply with 11 refills. With my insurance company this changed prescription would have resulted in me having an additional $600 in out of pocket expense. It find that one of the most used comments these Publix Pharmacy folk use is "I don't know"...... I plan to find a new pharmacy and suggest you consider my comments before using the Bella Cruz Publix Pharmacy.
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