I had that same hamburger a couple of weeks ago and mine was cooked the same as yours (overcooked that is). I also had cold fries to go with mine and when I sent them back they brought me a huge plate of more cold fries.
We did visit a few days ago again and the hostess who seated us also waited on our table. A sweet gal and she did the best she could. The food took a long time to come out of the kitchen but it was all edible. It was liver and onions and fish sandwich. I really wish they would get better. Havanah is so close to our home and we would love to go there but when we mention to our golf partners they always say they don't want to go because the food isn't good.
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