I've used them for years and things have worked well when I'm on the road. I take their hotel directory with me and just call their 800 number when I figure out where I'm going to stop. Also, I always ask what the cancellation time is, because I often cancel reservations an hour or so before the deadline when I'm ahead or behind schedule.
I like Choice because they have lots of good, clean, inexpensive hotels close to interstate exits. They also do "points" promotions which have netted me free nights. Almost all of their hotels give a good discount for seniors and AAA members.
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