I have been extremely pleased with SunTrust. Their branch is nearby and if I have a problem, I can go right in and speak to them eye to eye. Hate those Citicorp type banks where you can only call an 800 number and try to work things out over the phone.
Their on-line banking and bill paying system is pretty good too and I use it often. I was up in North Carolina for the summer and there was a branch and ATM machine in the next town.
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