Quote:
Originally Posted by damily
Eight of us went to Glenview for dinner before a show at savannah this week. We arrived at 6:15 for dinner before a 8:30 show. We were seated at 6:50. After telling the waitress that we had a time constraint she told us the cook was running behind. At 7:55 we were still waiting for our dinners and asked the manager to check on our orders. He told us they were running behind and turned to leave. Our dinners were delivered at 8:15!!!! We were eating, paying the bill, having desserts to go and not happy. But the worst part is the callousness and inability of the manager to even care what we thought! He told us the waitress never informed him of our dilemma. Lie: we told him directly. Why blame the waitress? The next day we called to speak to the manager. Wait for this! He told us it was not his problem but ours! We should have planned better! I'm sorry but 2-1/4 hours for dinner should be enough time. He then told us that we should not go there unless we were a group of four! Believe that? That advice from the manager! Instead of garnering business he was turning it away! he should've simply said sorry, please come back and we will make it right; he lost eight return customers for life! It would've cost him pennies to at least comp our drinks! We have a choice where we eat here in The Villages! We will never go back to Glenview and wanted all of you to know about our experience.
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HE HAS BEEN THAT WAY FOR A LONG TIME, THAT'S WHY OUR GRUOP OF UP TO 40 PEOPLE DO NOT GO TO GLENVEIW FOR SUM YEARS, WE WOULD GO IN FOR LUNCH AND BEERS 15 TO 20 GUYS AT A TIMEAFTER GOLF AND COUPLES AT NITE 20-30 PLUS, NO MORE BECAUSE OF HIS TAKE IT OR DON'T COME BACK, WE HAVE NOT BEEN THERE FOR YEARS AND WERE GLAD!!!!!!
