Quote:
Originally Posted by jnieman
Hi all:
I'm the OP on this thread and thought you'd all want to know what happened when I called Comcast. Firstly, don't call in the evening. I was on hold twice last evening once for 25 minutes and the second time 45 minutes and then finally hung up. I called this morning and spoke with someone right away. I have a basic cable/hi speed internet package for $77 per month. I never wanted the basic cable and don't need it but was told that I had no choice that it was the same price as just internet. I told the lady on the phone that I was paying too much and didn't need the basic cable and how much was it without the basic cable. She wasn't too straightforward with me but finally said $56.00. I told her to drop the basic cable. She said to do that she would have to transfer me. She transferred me and of course no one came to the phone and I waited 45 minutes. Today I repeated my story to a new person and she insisted that I had to carry the basic cable that the price was the same. I was stern with her and told her I was dropping Comcast. Suddenly she came back to the phone after checking with someone else and gave me internet blast which is 8 mbph and basic cable for 6 months for $29.95. After the 6 months it goes to $57.00. I shouldn't have had to go through all of this heartburn to do this and it is just ridiculous.
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Standard operating procedure with Comcast.