Based on responses I could have been clearr with my post. I favor the caller ID and use it to decide if the call merits return ie neighbor vis a vis telemarketer. What I don't like is the call waiting becaude i feel rude interrupting my conversation to take another call. also with cell phones there are times and places to place them on silence. I am retireed
For those still working telephone edict is essnetial for good customer service, etc. Many companies have alienated their customer base because of their automated system and/or employees who use such system to intentionally ignore customers.
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