Quote:
Originally Posted by ronsroni
Has anyone had ANY experience with them? Please let me have it.
Thanks. ALWAYS best to get the straight story here first.
|
I have used them for a cabinet collection in my kitchen. I must say that the craftsmanship in terms of construction is great. They are lovely.
I have to add my thoughts.
We had the units made and installed after being BLOWN OFF TWICE... no, three times. The OWNER gave me cock and bull stories. I needed the doors hung properly and aligned. Not done. I heard BS stories about so and so is not here, this one is out of the country, sick calls. I DO NOT CARE. If, after all of these years, you are incapable of a loyal staff, that speaks volumes. Your own son is in-fighting here. It was clear that the mountain had to come to Muhammed to fix this. I am NOT the mountain here. Well, Doug (owner) showed up and continued to enumerate reasons for shoddy work not his fault. Again I was told that he has issues with staff, yadda. DON'T CARE. He then made it sound like this is as good as it gets and I said that I paid top dollar for a CUSTOM JOB; a perfect job. If I wanted problems, I would go to some big box store. I chose his place after Kim, sales genius... and I mean that.... assured me how great this company is. It is a shame that I cant get a call back from her when it hits the fan. I had respected her. It s so much easier to have good reviews vs this kind. The folks at the dog parks love these stories and warn others. So far reaching.
Anyway, if it ain't perfect, take it out and cash me in. I, unfortunately, will NOT use this outfit again. Again, the cabinets are lovely but I was blown off, laughed at, not cared about long enough to anger me and this is the best comeback I can think of. I was filing in small claims if they hadn't..... WAIT!!!!! SUDDENLY.... WITHOUT WARNING, a worker showed up; unannounced. Had I been home, I would have sent him packing as it is nonsense that I should stop my world for them. My hubby let them in. Hindsight is 20-20.
Gorgeous cabinets but the aggro is NOT worth the finished product. STAND BY YOUR WORD AND BE THERE, GET THE JOB DONE AND BE PROUD OF IT. Not possible for pride there as it was one BS story after another.
Shame on you, Doug.
All I know is that YOU PROMISED to be here "this week" which took two months and I was lied to and BS'd adinfinitum. My reviews are honest.