Quote:
Originally Posted by bluedog103
We were there this afternoon. The place was very busy and they have a pretty good menu. The service was good considering how new NYPD is and how busy they were. Slow but that's because of the crowd. I expected that. The pizza, unfortunately, was disappointing. Definitely not NY style pizza. I just had pizza in NY last week so it's not like I've forgotten what it tastes like. Maybe it'll improve. I'll give them another chance in a few weeks.
Interesting sideline, as we sat there one of the servers sat at a table across the aisle from us rolling the silverware in the napkins. As she worked she checked the silver for marks and rubbed them off with her fingers. When she saw bit of caked on food she scraped it off with her fingernail and rolled it up in a napkin, ready for another customer. I think I'll stick to food I can eat with my fingers.
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When I read your post I was gravely concerned. This is unacceptable and was immediately
addressed with corrective action and immediate re- training. Each staff member is
required to have a safe-serve certification which covers many things with an emphasis on
cross-contamination, proper hand washing technique and food safety. Thank you for bringing this to our attention.
I take responsibility and apologize for your less than satisfactory experience at our restuarant. Our two top focuses are on quality of food and customer service, we may not get it right 100% of the time but please know we are determined to reach our goal.
Sincerely,
Cara Fitzgerald, Owner