Everyone handles stress in different ways. A normally nice smiling person can lash out at others when under stress. We have all seen examples of this behavior. That does not make the actor a bad person but very unpleasant to be around in stressful situations. I know restaurant management can be very stressful at times. Most companies have management training programs to train managers how to handle stressful situations without alienating employees and customers. Maybe someone close to him could bring this to his attention in a nice way.
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