Sorry to hear of the problems you folks are reporting. This summer we had them remove the carpeting and pad from the main area and hallway of our 3BR "cottage" then install a floating wood laminate floor. They also had to chisel the 3 foot square entry flooring that is normally ceramic tile to put the laminate in its place. They were fast, cleaned up everything and finished before they estimated they would done. It's been 3 to 4 months now with the new floor and it still looks great with no problems showing up. Maybe someone didn't write down your phone number correctly - and yes that too is poor customer service - a not too angry second call might be a great start toward a proper resolution. I'm not at connected to the company but think you need to re-engage them.
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