I am going through a very similar situation. I guess what really bugs me is when they advertise in the paper, the amount that I paid Is WAY over what they quote in the paper. I'm supposed to be getting much better service. Could you PM me the name of your people, and I can see if its the same?? Not that it will help, but at least i'll know i'm not the only one getting bad service fron them. I've only had them for 3 months.
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