I swtched from Vonage to magic jack. When I called Vonage to cancel service they told me they would reduce my monthly bill from 34.00 & that was with tax; to 10.95 per month. The change in serv.would be no world wide unlimited calls...just USA unlimited. I had a son in Japan.... It would have been very inexpensive to make overseas calls if I wanted. BUT I declined and got sucked into the 19.95 pitch with magic jack. Well by the time the dust settled the $19.95 turned into 80 some dollars. It works ok BUT if you use the call forwarding you must go on line everytime to enable or disable that feature because it FORWARDS ON THE FIRST RING ( actually you never get the ring), THERE IS NO DELAY TO FORWARD. For example ring at home 4 times and then forward to cell...NO CAN DO. Your home phone will never ring and the call goes directly to your cell or alternative number.
With Vongage I set it up to ring at the house then after 20 seconds forward to BOTH our cell phones. This is an important feature! Vonage also gave us excellent customer service. I took my Vonage to ST. MARTIN, plugged in at our hotel. That evening the phone rings. It was my neighbor calling to invite us over. Sorry I said I am not home, surprise...we are in the middle of the East Indies! No one will know your are NOT HOME and you will not get robo calls or sales pitches.
WISH WE NEVER SWITCHED. AND YES WE OWN OUR OUR VONAGE MODEM AND WILL PROBABLY RESTART VONAGE ONCE I GET BURNED OUT WITH MAGIC JACK. Magic Jack has hidden fees...such as for transferring your phone number. They give you a number then charge a fee for you to transfer you current number....OVER AND OVER AGAIN. BEWARE!
After writting this I just decided! Heck with it I am switching back to Vonage this week! Just one problem...getting Magic Jack to answer their phone or e-mail from us. THE CUSTOMER SERVICE IS TERRIBLE. You get what you pay for. Their web site runs you in circles but untill after you have PAID...thats when the trouble starts.
Magic jack is ok if you have very limited needs.Call Vonage they will reduce you bill to 10.95/mo and its permanent, NOT a scam.
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Originally Posted by Sweetgirl
Those that have switched/canceled Vonage, did you have any trouble with the company in doing so? Did they require their router be sent back? We also have had Vonage for many years, but paying $30 a month, now looking to go to Magic Jack and save. Thank You
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