Quote:
Originally Posted by Penguin
Bill is right, its a federal law that no auto repair facility may perform repairs without your approval. As many of us have commented on this very subject, it is a common practice for these places to try and upsell. I've been in the business for 40 years and they do it to me all the time. Just always say no and get a second opinion.
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What they said. No work can be performed without written approval.