Not a good experience ...
I used Dan only once at Buffalo Ridge and did NOT have a good experience. I have a Goldendoodle which was due in at 12:00pm for his appt. When I arrived, Dan was very nice and took him back to his room. About 45 minutes later, after I had left, I got a call from him and he seemed like he was in a tissy, saying they over-booked him and that my dog wouldn't be done until much later and he would call me when he was finished. At 5:45pm, I started driving there since I hadn't heard from Dan since his call at 12:45pm. As I was approaching Buffalo Ridge, I got a call on my cell from the receptionist asking when I was coming to pick up my dog. When I arrived, he was back in Dan's room, in the dark, by himself, not crated, which caused concern for what he could have gotten into. I told the receptionist I had never received a call from Dan and since I knew they were a 24 hours emergency vet, assumed someone was there all the time. Actually, they close at 6:00pm which I didn't know and no one ever told me.
His prices were, in my opinion, quite reasonable, as he charged $55.00 for a full groom, however, once I brought my dog home and looked him over, it was the worst job he had ever had. His coat was uneven, never cleaned out around his private parts and was not done as I had requested. I will also add, we bathe our dog about every two weeks and rake his coat out so he get no mats. I did place a call the next day to Buffalo Ridge informing them of my disappointment and although they did ask if I wanted Dan to re-do him, I said no.
I now go to Bone Crazy on 466A and although I do pay a substantial amount more ($85.00), they are well worth it.
Just my experience ...
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