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Originally Posted by Roaddog53
Hit it RIGHT ON THE HEAD! Same exact experience with T&D. Plus when we got into the details "how" they build the pool with the sides, warranties, and price. Definitely not worth it. Why would anyone deal with an arrogant company that their product is so-so when they have choices. We knew there also was a catch when they are the ONLY pool business TV will allow to build a pool when the house is being built. i am waiting for the build out and than watch how they beg for customers.
When we asked they told us we are too busy.. It will be 3-4 weeks just to talk to them. I asked for just a ballpark for a 12 x24 pool with a bird cage ..period. They said they would have to look at the property, but guessed $63000! We all laughed and had fun with it. I told the person next time you go to an auto dealer for a price on a Malibu, and they tell you between $15-60000, you should be ok with that pricing.
btw.. All others were about 1/3 less. Guess when you are busy you can do that.
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As for their attitude, I agree. They have a very good customer in TV and after builds are less important. That is actually a reason I think if you are going to go with T&D, you do so with the build. You really don't deal with them after design which I found to be less than wonderful. We were just one more pool. No real enthusiasm for our vision. But you don't deal with them after that. Your builder deals with them. You see them the day after you close and they go through all the equipment etc. And they are responsive.
Could you be more specific as to their product is so-so? What is lacking or substandard? What do other pool builds to that is superior to T&D?