We may be in the minority, but both my wife and I are very satisfied with Dr. Villa. She seems caring and competent and we've been quite pleased with her care.
We've been going to her for more then 2 years and have no problems with scheduling, office staff or front desk personnel. It used to be difficult to get through on the phone but we've seen dramatic improvements there in the last 6-9 months. Wait times have occasionally been more than I'd like to see (40 to 45 minutes) but they've been no worse than I've experienced elsewhere.
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