I have gone to that office twice now for x-rays, a night guard and two cleanings.
I was assigned not to Dr. Penrod, but to a second dentist (who has just left)
Almost a year and 1/2 later I found that the office has not yet billed my insurance company. Assuming there must have been an oversight, I asked if someone would please submit my claim. (now up to $500 )
They told me that they do not have a fax machine (in a state of the art dental office!) and submit all insurance claims by mail.
Although there was no notation on my records, they said the claim was probably filed, (probably?) but TO BE HELPFUL, they would gladly fill out a form for me, with the coding numbers I would need for submission, so that I could mail or fax it in myself.
I asked them to do that and they said they would call me to come and pick it up within a day or so. That was two weeks ago, with two follow-up calls on my part. Still don't have it so I will probably make another visit and camp out until they hand it to me.
There may be strange circumstances going on between Dr. Penrod and the other dentist, I don't know.
I have now been assigned to Dr. Penrod, but am not sure that I will continue to go there.
I will say, they are NOT hassling me to pay the bill myself. (at this point)
Just odd.
