Billing problems too.
It took me one year to get the office to bill and straighten out a cleaning for my husband. They apparently don't know how to bill Delta Dental and I had to go down to the office with all of my explanation of benefits, which they claim to have lost. Gee, why did I bother. I made constant phone calls to Delta and to the office. Also in order to speak to the billing girl I had to call different offices as they have three places of business. I didn't let go of this matter as I had received a bill with finance charges for a cleaning which is covered at 100%. My insurance also paid them for an x-ray that we paid for out of pocket on the first visit and they would not reimburse us until the entire balance was down to zero. This made no sense to me as we should have been reimbursed when they received a payment from Delta for something that we had paid.
All there was on the invoice was cleanings which were covered at 100% but the billing was so slow. Finally they claimed they sent out a check for that x-ray that was paid by Delta and us which I never received so after numerous phone calls they issued out another check.
That was so much work for covered services that we switched over to Dr. Luong. They understand our Delta Premium Insurance and they are so nice there.
Now, if only I could find a neurologist.
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