I would like to see photos, or a better description as well. When you say "the ceiling is falling apart", what exactly do you mean?
I'm on my 3rd "new build" home, and it always seems to take a couple of years of settling before the nail-pops and hairline cracks in the drywall show up. It is usually an inexpensive cosmetic fix that wouldn't be covered beyond the one-year builder's warranty. However, if you believe that you have a more serious structural issue, then you certainly need to seek professional advice.
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