Quote:
Originally Posted by Bryant
Followed your instructions and here are the results:
After 12 minutes, it was at 50% of install. A dialogue box appeared in the center saying"please close the following program to continue" Internet Explorer. I did that. Then I clicked "Retry".
The install screen came back up for 2-3 seconds. Then the following message appeared "User does not have sufficient privileges.....".
The adobe.com screen then came up with the following message "Adobe flash player did not successfully install".
Before I did this I went into the control panel - user account. The icon with my name on it has the word "Administrator" under it, just like my husband's icon has "Administrator" under his. I selected "change account type" just to see what would happen. There were 2 choices "standard" and "administrator". The standard one was selected. I clicked "administrator" but button at bottom is not highlighted so I cannot change from the "standard". Why would the icon with my name say administrator, but on the following screen say "standard" and doesn't give me the option to change it.
Do you think this could be my problem?
In checking programs and features on the control panel, I now have Adobe Air, Adobe Player II Plug In but the Adobe Flash Player II Active X which was there earlier is now gone.
Thank you.
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First.. It sounds like your account is a Standard Account. If you would like to change that you will need to do that from your husbands account..
If, after trying my instructions from within an administrator account, your still getting the error, it sounds like you will need to repair permissions in your file system.
WARNING: This tutorial gets a little technical. Changing permissions can seriously damage your PC if you don't do it correctly. Proceed at your own risk.
Update user privileges in Windows XP Professional
Important: Before you start, make sure you can see hidden files in the operating system and that simple file sharing is disabled. See Display hidden files and folders and Turning on and turning off simple file sharing on the Microsoft support website.
In Windows Explorer, navigate to the parent folder listed in the error message in your log file. In This case: c://windows/sysWOW64
Right-click the parent folder and choose Properties.
In the Properties window, select the Security tab.
In Group Or User Names, select Administrators (1). Then, in Permissions For Administrators, make sure that Full Control is set to Allow (2).
In Group Or User Names, select System (1). Then, in Permissions For System, make sure that Full Control is set to Allow (2).
Still in the Security tab (1), click Advanced (2).
In the Advanced Security Settings window, make sure you're in the Permissions tab.
Select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects (1) and click OK (2).
Click OK to close the Properties window.
Turn simple file sharing back on (see Turning on and turning off simple file sharing on the Microsoft support website) and then reinstall your Adobe product.
Click OK to close the Properties window.
Turn simple file sharing back on (see Turning on and turning off simple file sharing on the Microsoft support website) and then reinstall your Adobe product.
Update user privileges in Windows XP Home
Shut down the computer, wait 5 seconds, and then turn the computer back on.
As soon as the Windows logo appears, press the F8 key. Using the arrows keys, select Safe Mode With Networking and press Enter.
Follow the instructions in Update user privileges in Windows XP Professional. After step 9 in that procedure, restart the computer before reinstalling your software.
Update user privileges in Windows Vista, Windows 7
Important: Before you start, make sure you can see hidden files in the operating system. See Show hidden files on the Microsoft support website.
In Windows Explorer, navigate to the parent folder listed in the error message in your log file. In This case: c://windows/sysWOW64
Right-click the parent folder and choose Properties.
In the Properties window, select the Security tab (1) and then click Advanced (2).
In the Advanced Security Settings window, select the Owner tab (1) and click Edit (2).
In the Change Owner To area, select the Administrators group (1) and then select the option Replace Owner On Subcontainers And Objects (2). Click OK (3).
Note:
If a security warning or window appears, click Yes to continue.
Click OK to close the Advanced Security Settings window and click OK to close the Properties window.
Repeat steps 1 through 3.
In the Advanced Security Settings window, select the Permissions tab (1) and click Edit (2).
Verify that the Permission column for System and Administrators is set to Full Control. If permissions are not set to Full Control, do the following:
Deselect Include Inheritable Permissions From This Object's Parent and click Apply.
Note:
It's likely that you encounter a few windows to confirm that action. Copy the permissions and accept any security warnings.
Click Edit.
Select Full Control and click OK.
Select Replace All Existing Inheritable Permissions On All Descendents With Inheritable Permissions From This Object (1) and then click OK (2).
Click OK to close the Advanced Security Settings window and OK again to close the Properties window.
Reinstall your Adobe product.
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Like I said earlier.. this can be very technical, so if you need help, feel free to give us a call!
#Eddie