[schmitty]

Sorry to hear about your unfortunate experience. Myself and friends go there a few times a month and have always enjoyed the food and never had an issue with any of the staff. I was told early in life not to judge a person with only one meeting, maybe the manager that night was having other issues in her life and they were spilling over to her work.
Obviously, if you've ever tried to get into OBH on a Friday night for their fish fry, you would see how many enjoy the food there by the waiting line outside - same for the Sunday morning buffet. Even the best of restaurants goof up at times. I will continue my dining at OBH and again sorry for your bad experience.