Talk of The Villages Florida - View Single Post - I hate Comcast!
Thread: I hate Comcast!
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Old 01-15-2013, 10:27 AM
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Quote:
Originally Posted by Bill32 View Post
I thought my ordeal with Comcast was over last night. This morning my TV wasn't working. I call Comcast, chose the option to add more services, 30 seconds got a human on the phone, they transferred me to the help dept., was told by a robot that the wait time was 40 min. ,chose the option to be called back, 20 min. later a friendly American in Ft. Myers Fl.called me back, 5 min. later TV working. This was a good experience.
It's funny in that when I call my service provider, I get a much quicker response when aditional services are requested.

I was also told to say yes when they ask you if you want to take survey as they know if they don't come on the line right away, they know what your survey response will be.

Just sayin......
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