I have been trying to get to a Comcast customer service rep for 3 days including today. I opt for their auto call back and initially it took my request but no call ever came.
When I tried to do,it again it would tell me the length of time I could expect a return call. But now it would not go to the next step to activate the request.
Today's efforts were even more laughable....the call volume was so high they were no longer accepting call backs or waits on the line.
I am sure glad I did not or do not have to report an outage.
Monday I start my campaign march to see how far up the management chain I can get. At some level there must be some one who cares even if they have to lie about it.
I will most likely begin discussions with Direct and have them come to look at how my home is wired. I understand for HD they have to run new cable which seems odd given the existing cable in the hose carries Comcast HD.
We have a cement block built home and I am not too keen on someone cruising the attic space figuring out how to get the new cable to where it needs to be.
Btk
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