[JohnFromMaine]

Originally Posted by BBQMSL

Hi, this is Joanie from Bar-B-Que Management. We're the licensed franchisee for Sonny's in The Villages. I apologize that we did not meet or exceed your expectations. I would like to find out more about your experience so that we can use it as a training opportunity to ensure appropriate corrective measures are taken. I can assure you that we truly care about each and every one of our guest's dining experience and try to always live up to the standards of excellence set by Sonny Tillman. Would you please favor me with a reply and provide me with a detailed account of your visit, including your server's name, along with the date and time, and what you ordered. Thank you in advance for your assistance. Your feedback is invaluable, and I look forward to hearing from you. bbqm@heritagemanagement.net

Glad to see you reading the thread Joanie!

A couple years ago I had a bad experience at Cody's, posted a thread here and the manager there read it and responded. There were no lame excuses made but a fair explanation given and a remedy put in place. It was a very poorly cooked steak on special, not a service problem. Every restaurant will occasionally have a service slip-up, as will any business. I've never been disappointed by Cody's since.

Next time I'm in Sonny's, I'll make a point of saying hi!