[gfmucci]

We just selected Aristicrete on the basis of our interaction with Joel, the salesman. He was respectful, answered all our questions, and committed in writing to all the prep work that others would not do, like moving the washer and dryer out to another part of the house and filling cracks and holes in the concrete. Sealing all surfaces was also included, something that other bidders did not want to do that I felt was odd.

A 20 percent deposit was required which we don't normally endorse but we felt comfortable enough to proceed anyway since the company has been in business for quite some time.

The next day, today, I checked the BBB of Leesburg and saw the F rating. I called Joel for an explanation and got one that did not explain why the BBB claims Aristicrete did not respond to three complaints. Joel seemed unaware of the BBB rating and lack of Aristicrete's followup. I urged him to look into the damaging BBB rating and to get back with me about it. I can't imagine why they would not address this matter. I understand they use contract tradesmen who need to be held accountable for their work. So do Lowes, Home Depot, and Sears, and they do OK.

I will not judge Aristicrete prematurely. Based on my experience with Joel, I expect a fine job.

At the same time, I will not withhold judgment of the work Aristicrete performs on my property. I will post my review of their work on this thread. And I will let Joel know that I will be accurate and thorough with my review.

Work begins Tuesday, February 5th. Stay tuned.