Quote:
Originally Posted by under55
Noticed on my Comcast bill that they stated charging $1.99 for each free DTA adapter. I called the billing department and referenced their own web site which said:
such charges are not applicable for digital adapter service outlets existing on accounts prior to July 1,2012).
The web site is https://digitalnow.comcast.com/About...al_Update.aspx
They took the charges off my bill. |
I called and had little success until I was connected to Jennifer in Customer Appreciation?? (not sure exactly if that is what the department was called) and she looked into my account.
She gave me a $10 discount for the current bill and supposed to be a $10 discount for a year and then we will look into the matter again. We have 2 adapters. I told her that I hope they could get things worked out or I would have to look into Direct TV. She didn't like that very much and I said I hope I didn't have to do it because we have been customers for years even before we moved to Florida.