Quote:
Originally Posted by naneiben
To me the customer service ranges from poor to outstanding depending on who answers your call.
I had so much trouble with six custo er service reps, I was ready to quit Comcast altogether. Tried one more time and got a knowledgeable and helpful young man who solved my problems. So much so that I asked him to connect me with his supervisor. I gave him a glowing, well deserved, recommendation.
I think many of them are not trained properly. Comcast in Pennsylvania is far more customer oriented, IMHO. They've improved dramatically over the past few years,.
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My sister, who lives in PA, would beg to differ with you about Comcast customer service in PA.