[njbchbum]

I feel your friend's pain - we strongly resented paying the 20% gratuity included with our bill for sunday buffet where we got our own food and almost had to get our own coffee and remove our used dishes! the server was atrocious! so bad that we asked the host for another server! didn't get one - and never got the glass of water that was requested 4 times!!!!! there are too many great breakfast restaurants in the area - we will not go back to kb's or to one that includes a gratuity! we like good service and we don't mind thanking a server for same. randy at obg tonite found that out and chased us to the door to thank us! will ask for him the next time we are there!