One of my former jobs was customer service Supervisor for cable company in CA. And before that, I was a customer service trainer/monitor for another cable company. All I can say, is keep pushing, til ya get to the right person who can help you. Cable companies are VERY used to giving out credit to it's customers, and will do almost anything to keep you as a customer. We have had to call Comcast at least 10 times since we moved here a month ago. But, we like their product, hi speed internet, etc; and will most likely stay with them until they quit working with us.
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