[cherylncliff]

We switched from Comcast to Century Link in June 2012. Since then we have had numerous problems. We lose our ability to get to the internet about once a week forcing us to reboot our router weekly. We have had several problems with the TV including locked pictures and pixelation. We have spent hours on the phone and have had numerous tech visits- the TV now seems fixed but we still lose our internet connectivity about weekly. Their phone tree is one of the worst and half the time they put me on hold and then drop the call and I have to go thru the tree again. We are located south of 466 in Buttonwood and have the fiber optic to the house. Part of our package was a phone for 911 use only. When it was installed I noted there was no dial tone so I called. I was told it would not have a dial tone and to trust them that it would work. Six months later we had a tech at the house and I mentioned it- he said it should have a dial tone and when he checked he noted it had never been connected during the initial install. It now has a dial tone. We never had any problems with comcast and plan to return to them as soon as the contract expires.