Quote:
Originally Posted by Arctic Fox
I don't have intensive internet needs - mainly e-mails and light surfing - and CenturyLink has been acceptable in the past. It is just the last three weeks that it has become slow and unreliable.
I e-mailed them to explain what was happening, asking for an engineer to come and check it out. As expected, their standard response was that I'd have to call their 1-800 number and talk to a technician - who usually turns out to be some dimwit who doesn't know a router from a rotisserie.
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I don't think that the phone techs are all dimwits. Unfortunately, a non-techie end-user will often be baffled by a tech support person, leaving a bad impression of the service. Mine was quite competent, but limited in what she could do remotely. So, it was worth the call to get a tech over to the house.