Having 23 years of dealing with the public, I've had my share if irate customers. However, it's an incident one of my employees had that sticks in my mind today. It's not as good as the airport story, but enough for me to share it at this time.
My employee Juanita, had a customer that was giving her a hard time. Knowing she couldn't do anything further for the guy with an I"m always right attitude, she turned away from the counter and started walking back to her desk. The customer, as did in the airport story, said to her... F You! She stopped in her tracks, looked back at the customer, gave visual daggers for a couple of seconds and said in an emphatic, no-so-friendly sarcastic manner... "Don't you wish!"
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ARE VILLAGERS OLD OR ARE THEY RECYCLED TEENAGERS
At my age rolling out of bed in the morning is easy.
Getting up off the floor is another story.
"SMILE... TOMORROW MAY BE EVEN WORSE!"
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