After reading all this, I called Comcast in disgust, prepared to give up our digital starter service at $65.95 per month plus $3.98 for the two adapters and make do with the lowest level of service. We've had the "free" adapters at least since 2011, probably since 2010. No matter how I argued, the digital adapter fee was not going away. My husband has been ready to can them for two years but I like to be able to get weather and news.
So, in dealing with "Crystal," I read to her the current price list effective January 15, 2013, that stated that adapters are free with digital economy service at $34.95 per month, and requested they switch us to that service, even though we'd lose TCM, HGTV and a couple of other channels we like. First, she denied the language in the printed brochure and tried to upsell us but I insisted on downgrading versus signing on to any of their "promotions." We were truly disgusted to the point where we were willing to get the lowest level of service and still keep the internet.
However, the result of being a "long-time customer," was that we came out with a rate of $29.95 versus $62.95 for TV. Imagine our surprise when we turned on the TV and the only things we had lost were "Music Choice" and "On Demand," neither of which we used.
They gave us a credit of $75 for the month of Feb. If whatever buttons she pushed stay pushed, our TV cost will be minimal and I'm happy to have TV going into the summer storm season!
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