They have to go to the post office to get new keys, which means a new lock, which means some big fees paid to the post office.
I'd go after the realitor who "represented" them for reimbursement of fees paid. The transfer of 2 keys should part of the closing process and part of a closing "agenda" (not the settlement sheet). Looks like their agent was there just to grab his/her commission!
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All of us could take a lesson from the weather. It pays no attention to criticism.
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