Quote:
Originally Posted by Pa & Giggi
I called Comcast and even though I have been a longtime customer, no matter what I said to Jim, he just insisted that everyone had to pay this fee. He refused to put me through to a supervisor, and I mentioned to him that I get my bills online and that I was never notified of the change. He said that it didn't matter, that Comcast could do what they wanted and that for years that Comcast had been paying for the boxes at their expense and now they were passing the cost along to the customers. I said are you refusing to put me through to your supervisor and he said "yes", that he couldn't put frivolous calls through. Really, I kept my cool, and I mentioned that other customers had the charge removed from their bills, and he said that an auditor would find the errors and add it back in and that the employee would be fired for that. He said he had already seen someone fired. Talking to Jim was soooo frustrating and you would think I was talking the money out of his pocket. I told him when my contract was up with Comcast in June I would be shopping around. (we signed up for two years and got a Visa card).
This guy was arrogant and had a attitude like he was sick of explaining this.
Good luck to the next person who tries, but if Jim answers your call, please hang up!
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If you get nowhere, hang up and re-dial, you're bound to get a new person in a new place. Their rate sheet doesn't mention charges for DTAs.
The only way to get through to Comcast is to complain to the county that licenses them. It's quite possible that all the houses in sumter county could be switched over to Bright House when their license expires if we complain loud enough to the licensing authority.
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